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This role is very much about managing client problems over the phone and via email. The person we are looking for will be an OMNIS IT professional, with experience in customer support, problem solving and a range of operating systems experience.
You will be taking inbound calls and working through problems with our developer client base. You must be a good listener, with the ability to understand client needs. You will be able to prioritise your day to ensure projects are followed through on schedule, and engage with your colleagues to make sure each problem is resolved in a timely manner.
The Role includes the following duties:
- Resolve problems and provide assistance on hardware and software configurations.
- Communicate the progress of matters from receipt to closure.
- Identify issues that require additional expertise and take appropriate action,
including referring and managing evaluation of issues with Mitford House.
- Maintenance of the DLA network.
- Provide OMNIS training & presentations to the DLA client base.
- Provide assistance with the expansion of OMNIS throughout South East Asia.
The successful applicant will have sound knowledge of:
- Various releases of Omnis Classic, Studio and other Omnis technologies.
- OMNIS DML & SQL.
- Various SQL databases, MS-SQL, MySQL & Oracle.
- Object Oriented Programming.
- Windows, Mac & Linux operating environment including scripting.
- Programming/Debugging in multiple languages (C, C++, C#, VB, .NET, JAVA, and other scripting languages) on various platforms.
- System level Debugging (Application Crash Analysis) on various operating platforms.
To apply, fill in the form below and send us your resumé:
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