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Ask for Support
Support Form:
Please use the form below to contact the Team at DLA for support.
First Name*
Last Name*
Email Address*
Company Name
Telephone*
Mobile
What is the Operating System's FULL version number? e.g. Mac OSX 10.5.4 or Windows XP SP3 *
If you have a Mac environment, please state whether it is an
Intel Architecture
Power PC Architecture
Is your Operating System
32 bit
64 bit
Is the Operating environment
stand-alone
networked
This support question is related to
Omnis Studio
Omnis Classic
What is the FULL version number of Omnis environment (e.g. 4.3.1)*
What is the area of your query?
Omnis Studio IDE
Formats/Classes
Reports
General code related
Omnis GUI
DAM's
Documentation
Other
Components (external, XCOMPS, 3rd Party components)
Web related (Ultra-thin Client or Thin Client/Web Client technology)
What is the mode of Data/Datafile Access
Not Applicable N/A
Native Datafile Access (on a standalone or a networked environment)
Omnis Data Bridge access (on a networked environment)
If you have indicated that you have an Omnis Data Bridge, please specify the version number
SQL Server Access
If you have indicated that you access your data from an SQL database, please specify:
What is the name of the SQL Server Software?
What is the version of the SQL Server Software you are using?
How are you connecting to the SQL server?
ODBC
What is the ODBC Driver your are running?
Omnis Native Data Access Manager (DAM)
What type of DAM are you using?
Is the DAM
V2
V3
Attachments checklist:
Not Applicable N/A
Crash Log
Library (Full or Proof of Concept)
Screen Shots
Datafile (sample data for testing)
Additional components with installation instructions (if required to test your issue)
File Attachment
Please indicate if it is an
Enhancement Request (ER)
Fault Report (FR)
Subject of the query*
Detailed description of the query:
Please fill all the step-by-step instructions/details necessary to run/emulate your issue/query.
Please provide everything relevant to the query only.
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